Booking Terms

Secure Your Booking Payment:
To secure your payment you must inform Nubian Cataract Hotel and Restaurant of your request. Our Reservations Representative will contact you to discuss and finalize the arrangements and send you an invoice for payment. Paying a deposit confirms your acceptance of your booking request and our Booking Terms itemised below.

Payments are to be made to Nubian Cataract Hotel and Restaurant by Bank Transfer or Paypal.

Amendments by the Client:
Any changes made to the original booking are subject to availability. If the full payment has been received no administrative fees will be applied except on changes to tickets for Egyptian internal air travel.

Payment Policy:
Reservations should be made as early as possible. Room availability will be secured upon receipt a deposit of 25% of the full price. This payment will be 50% during the Christmas and New Year holidays. This deposit counts as part of your final payment. Deposits can be made by bank wire transfer or Paypal.  Payment should be received within 7 days of booking.

Payment by Monthly Installments:
Nubian Cataract Hotel and Restaurant offers you a new payment plan that allows you to pay for your booking in monthly installments.

You will pay an agreed amount every month, determined by the total cost of the booking.

Pay the deposit then followed by agreed instalments leading up to your arrival. The Total amount must be paid before your arrival in Egypt.

Cancellation:
Cancellation requests should be sent via e-mail to provide the hotel manager with written confirmation that your reservation should be cancelled.

In case you cancel your trip, the following scale of charges will be applied:
More than 40 days before your arrival, 6% of the deposit paid will be charged as a bank transaction fee.
Between 40 and 30 days before your arrival date, 25% of the entire booking price will be charged.
Between 29 and 15 days before your arrival date 50% of the entire booking price will be charged.
Between 14 and 7 days before your arrival date 75% of the entire booking price will be charged.
Between 7 and 1 days before your arrival date 100% of the entire booking price will be charged.

Additionally, there are cancellation fees on all domestic flights within Egypt. If you cancel a flight at any time, you will be subject to any fees according to airline’s cancellation policy.

Refunds:

  • A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a no show for an existing reservation.
  • Refunds will be done only through the Original Mode of Payment.

Accommodation:
Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional of supplementary rate. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.

Flights:
Domestic Flights:
Nubian Cataract Hotel and Restaurant can quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.

International Flights
Nubian Cataract Hotel and Restaurant  does not booking international flights and these are best booked through a reputable airline from your departure point.

Responsibility:
The Hotel only provides accommodation and localised tours for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.

Special Requests:
If you, the Client, has any special requests, you should inform  the hotel at the time of booking. The Hotel and its third party suppliers will try to satisfy such requests, but, as these do not form part of the contract, the hotel does not guarantee to do so, including for pre-bookable seats. If the hotel confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a special request cannot be met. The hotel does not accept bookings, which are conditional on the fulfillment of any special request.

Children Policy:
•Hotel accommodation and other services
Under 2 years old: free of charge
Under 6 years old: 25% of total booking cost for an individual
Under 12 years old: 50% of total booking cost for an individual
All children 12 or older are considered adults.
If your sightseeing tours include domestic flights or ferry boat, an extra supplement for your child may apply.

Tipping:
Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.

Complaints:
If you have any complaints while you are in Egypt, please notify the Hotel Manager (Nubian Cataract Hotel and Restaurant) immediately because most problems can be solved quickly.

General Terms of Use:

  1. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.
  2. Egypt is our country of domicile.
  3. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
  4. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  5. The cardholder must retain a copy of transaction records and Merchant policies and rules.
  6. We accept payments online using  Paypal
  7. Nubian Cataract Hotel and Restaurant will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.
  8. Multiple transactions/bookings may result in multiple postings to the cardholder’s monthly statement.

Acceptance of the agreement:
The contract constituted by the hotel’s acceptance of the client’s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Hotel. The payment of a deposit or final payment by bank transfer or Paypal indicates that participants have read and accepted all terms and conditions and agree to abide by them.

 

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